At One Time African Tours and Safari, we believe in building trust by protecting your privacy. We are dedicated to safeguarding your personal information and ensuring your data is treated with the utmost care and respect. This policy explains how we collect, process, store, and protect your data—and how you can manage it at any time.

1. Your Personal Data: What We Collect

To provide you with the best possible service, we gather a limited set of personal information, including:

• General Information: Your first and last name, email address, phone number, home address, and country of residence.
• Booking Information: When you book with us, we collect your address, name, phone number, email, and other booking-related details.
• Website Interaction: We use cookies to gather anonymous data like IP addresses, device IDs, and browsing patterns to understand and improve your experience with our website.

2. Why We Collect Your Data

We only collect data that’s directly relevant to our services, and we promise to use it responsibly. Your personal data helps us to:

• Establish secure and clear communication between you and One Time African Tours and Safari.
• Keep you updated on the status of your booking, including itinerary changes or any last-minute updates.
• Gather feedback after your experience so we can keep improving and ensure your next adventure with us is even better!

3. Sharing Your Data?

We respect your privacy and will never share your personal data with any third party unless absolutely necessary. In situations where sharing is needed (such as with trusted service providers), we’ll always ask for your permission first. Your data may be shared if required by law, but we always ensure that this happens under strict safeguards.

4. Compliance with the Law

We only share your information in full compliance with the law. This includes situations where:

• We’re legally required to disclose information for judicial reasons.
• There’s a need to protect our legal rights or those of other individuals.
• We need to prevent illegal activities or ensure your safety.

5. Keeping Your Data Safe

Your privacy and security are our priorities. Your personal data is stored securely on our protected servers, accessible only to employees who are entrusted with handling this data under strict confidentiality agreements.

6. Cookies: Enhancing Your Online Experience

We use cookies to improve your browsing experience on our website. Cookies help us understand your needs better, from browsing patterns to improving site functionality. By using our website, you agree to the use of cookies in line with this policy.

7. How Long Do We Keep Your Data?

We retain your personal data only as long as necessary for us to provide our services and maintain effective communication. Once your booking is completed, we will keep your details for up to 10 months. After that, your information will be securely deleted unless we are required to keep it longer for legal reasons.

8. Your Data, Your Rights

You are in control of your data. If you wish to review, modify, or request the deletion of your personal data, we are more than happy to assist you. Just reach out to us, and we’ll promptly handle your request, provided any financial obligations are met.

9. Changes to This Privacy Policy

As laws and services evolve, we may update our privacy policy. We’ll keep you informed about any significant changes, and we’ll always strive to be transparent about how we handle your personal information. For any questions, feel free to contact us at contact@onetimeafricantoursandsafari.com.

Booking Policy

At One Time African Tours and Safari, we pride ourselves on providing flexible, transparent, and customer-focused booking policies to ensure a seamless and hassle-free experience for our clients. Here’s everything you need to know when booking with us.

1. Making a Reservation

Booking your next adventure with us is simple:

• How to Book: You can easily book your tour through our website, by email, or by giving us a call. We’re here to assist you every step of the way.
• Deposit: A 30 % deposit of your total tour cost is required to secure your reservation.
• Payment Methods: We offer multiple secure payment methods for your convenience, including Bank transfer, credit cards,[Visa and  Mastercard ].

2. Confirmation and Itinerary

Once we receive your deposit, we’ll send you a confirmation email along with:

• Your personalized itinerary.
• Tour dates and details.
• Guide contact information.
• Emergency contacts for peace of mind.

3. Travel Documents

Ensure that you have all necessary travel documents, including passports and visas, ready well before your departure. To make your journey stress-free, we strongly recommend purchasing comprehensive travel insurance to protect against medical emergencies, trip cancellations, or lost baggage.

4. Cancellation Policy

We understand that plans change, and life happens. Here’s what you need to know about cancellations:

• 60 to 30 days before the tour: 50% of the total cost.
• 29 to 15 days before the tour: 75% of the total cost.
• 14 days or less before the tour: 100% of the total cost will be forfeited.

However, in the event of unforeseen circumstances (e.g., natural disasters, political instability, pandemics), we’ll work with you to offer alternative dates. Your flexibility is our priority.

• No-Shows: If you fail to show up at the designated meeting point without prior notice, the full tour cost will be forfeited, and no refund will be issued.

5. Important Information for a Smooth Experience

• Changes to Your Itinerary: While we strive for perfection, sometimes unexpected situations (weather, wildlife, or road closures) may require minor itinerary adjustments. We’ll always keep you informed.
• Respect and Cooperation: To ensure a smooth and enjoyable experience, please follow the instructions of your guide and respect the local culture and customs.
• Complaints and Feedback: If there’s anything you’re not happy with during the tour, don’t hesitate to bring it up with your guide or tour operator. We are committed to resolving any issues immediately.

Thank you for choosing One Time African Tours and Safari. We can’t wait to show you the magic of Africa and create memories you’ll cherish forever.